Why shop Gem State Corals?

Trusted policies, fast shipping, and rewards that actually reef-turn.

Our Policies

We keep things clear & fair — whether your corals ship to your door 🚚 or
you swing by for pickup 🏡.

DOA Guarantee

  • 📸 Contact us within 2 hours of delivery with clear photos/video of the coral still sealed in the original bag.
  • 🚫 Don’t discard anything until we approve your claim — we may ask for more photos/video.
  • 💳 Refunds issued as store credit; shipping is non-refundable.
  • Claims outside 24 hours aren’t eligible.

Local Porch Pickup

  • 📦 Pickup at 11065 Maroon Bells Drive, Caldwell, Idaho 83605 — we’ll text/email to confirm a day & time.
  • 📍 Please arrive within your window; message us if you’re running late.
  • ❄️ Bagged, labeled, and temperature-controlled until pickup.

All Sales Are Final – No Returns or Exchanges

Please Note:

  • By completing your purchase, you acknowledge and accept this No Returns / All Sales Final policy.
  • It is the customer’s responsibility to research proper coral care, tank compatibility, and acclimation procedures prior to purchase.
  • In the event of shipping issues or DOA (Dead on Arrival), please refer to our Live Arrival Guarantee Policy listed above for eligibility and instructions.

If you have any questions before ordering, we encourage you to contact us at gemstatecorals@gmail.com – we're happy to help guide you to the right choices for your reef.

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